Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when subscribing or checking out:

• Full name, email address, and phone number.
• Precise delivery address (street, area, city, office building details).
• Dietary preferences, restrictions, and allergy configurations.
• Order and delivery transaction histories.
• Any support requests, contact form submissions, or feedback notes.

2. How We Use Your Information

We utilize the collected information to execute and improve our food services:

• Process, prepare, and deliver your daily meal orders.
• Manage your subscription, scheduling, and billing updates.
• Provide critical order status updates via SMS, email, or WhatsApp.
• Customize meal options matching your dietary restriction settings.
• Respond to support queries and troubleshoot delivery routes.

3. Data Sharing Policies

We protect your private information. We only share essential details with selected partners:

• Delivery riders (only delivery coordinates, name, phone, and food package).
• Internal database hosts and security processors.
• We strictly do NOT sell, rent, or trade your personal information to third-party advertisers.

4. Data Security

We implement robust industry-standard administrative and technical security measures to safeguard your credentials. This includes end-to-end HTTPS transmission encryption, Firestore security access rules, and limited-access server environments.

5. Your Privacy Rights

As a PowerLunch customer, you maintain full control over your data. You may:

• Review, edit, or delete your delivery address and name in your settings panel.
• Request complete deletion of your customer profile database records.
• Opt out of any marketing newsletters or SMS update streams.

6. Data Retention

We retain your customer data as long as your account is active to ensure proper history tracking. Upon account closure or explicit deletion request, we expunge all identifiable transaction logs except as required by auditing law.